Relic RealmsContact us
| For | Where |
|---|---|
| Help with the game, bugs and appeals | A support ticket on our Discord, or [email protected] |
| Reporting a player | /report in the game, or a report ticket on Discord: see
Report and appeal |
| Urgent safety | [email protected], or
/report <name> safety <what happened> in the game |
| Your data and privacy | [email protected], or /privacy in the
game |
How quickly we answer
- Support: a first response within 48 hours.
- Urgent safety: within 24 hours, where reasonably practicable.
- Privacy requests: within a month.
These are our targets.
What to tell us
- your in-game name;
- what happened, and when (the date, the time and your time zone);
- where in the game, if it matters: the chapter, the place or the run;
- any case code or request code the game gave you;
- a screenshot, if it helps.
Never send your password, login codes or payment details. Nobody from Relic Realms will ask for them.
Common questions
A reward never reached me
Tell us soon, and within 90 days: that is how long we keep the record that shows a reward was delivered.
I cannot join
See Server status. It covers the nightly backup, Hytale updates and a full server.
I found a bug
Tell us what happened and, if you can, how to make it happen again. Please do not use it for gain: that is against the rules.
My Hytale account or username
Your account and username are Hytale's, so problems with them go to Hytale's own support. We can help with anything on Relic Realms itself.
For parents and carers
If something worries you about a young player's time on Relic Realms, write to [email protected]. For their data, write to [email protected]. The privacy notice has a version for younger players.